At H7 MART, your satisfaction is our top priority. While we are committed to providing high-quality products, we understand that there may be situations where you need to return or exchange an item. That’s why we’ve established a flexible return policy that ensures your right to a safe and satisfactory shopping experience. Please review the conditions and procedures outlined below to ensure a smooth and easy return process.
Returns are allowed within 7 days from the date of order receipt, provided that the product is in its original condition, unused, unopened, and in its original packaging. Products that have been opened, used, or damaged due to misuse are not eligible for return. We reserve the right to inspect the product before approving a return or exchange to ensure it meets the stated conditions.
Once a return is approved, the customer can choose to receive either a full refund through the same payment method used or receive store credit to use for future purchases. We aim to process refunds within a short timeframe after receiving and inspecting the returned item. Please note that certain promotional products or special offers may not be eligible for return unless there is a clear manufacturing defect.
Return shipping costs are the responsibility of the customer unless the reason for return is due to our error, such as receiving the wrong item or a damaged product. In such cases, we will cover all return shipping costs and ensure that a replacement is sent or a full refund is issued with no additional charges to the customer.
We strongly recommend contacting our customer service team before taking any action. We’ll guide you step by step through the process. Our goal is to make sure you receive the service you deserve with complete transparency and flexibility—because we believe a great shopping experience starts with trust and ends in total satisfaction.